Cancellation & Refunds.

Cancelling an order

You can cancel an order for a full refund any time before it is dispatched. Once an order has been handed to the carrier for delivery, it can no longer be cancelled — the Damaged, wrong or defective items section below applies instead.

• To cancel, email care@nazrani.com with your order number as soon as possible.
• If the order has not yet been dispatched, we cancel it and refund the full amount.

Returns

As our products are food and consumable goods, we do not accept returns or exchanges for change of mind, or once an item has been opened or used. This is for the safety and hygiene of all our customers.

Damaged, wrong or defective items

If your order arrives damaged, is the wrong item, or is defective, we will make it right with a replacement or a refund.

• Email care@nazrani.com within 48 hours of delivery, quoting your order number.
• Include clear photos of the item and the packaging so we can assess it quickly.
• Once verified, we will send a replacement or issue a refund — your choice where a replacement is available.

How refunds are issued

Approved refunds are made to your original payment method through our payment partner, Razorpay. Refunds are typically completed within 5–7 business days of approval, after which the time to reflect in your account depends on your bank or card issuer.

When a payment fails or is delayed

If a payment is captured after an order has already expired or been cancelled, we automatically reconcile it — reviving the order if stock is still available, or refunding you in full if it is not. You do not need to do anything; we will email you the outcome.

Contact

For any cancellation or refund request, write to care@nazrani.com with your order number.